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TISSMARQUES is a registered trade mark belonging to NEYRET Rubans. These sales conditions are made on the one hand by NEYRET Rubans whose head office is at Saint ETIENNE (42), France, registered with the Chamber of Commerce under the SIRET number: 349 976 795 00030 and intracommunity VAT number: FR69349976795, and on the other hand with any person or legal entity wishing to make a purchase using the www.tissmarques.com web site, hereafter called "the purchaser".

Subject

The purpose of these sales conditions is to define the contractual relationship between NEYRET Rubans and the purchaser and the conditions applicable to any purchase made using the www.tissmarques.com commercial site, whether the purchaser is acting in a professional capacity or is a private individual. Purchase of goods or services by means of this site implies that the purchaser accepts these sales conditions without reservation. These sales conditions shall prevail over any other general or particular conditions that have not received express approval by NEYRET Rubans. NEYRET Rubans reserves the right to change its sales conditions at any time. In this case, the conditions applicable are those in force on the date the purchaser placed the order.

Characteristics of the goods and services offered

The products and services offered are those shown on the products page of the www.tissmarques.com site. These products and services are offered within the limits of available stocks. Photos on the www.tissmarques.com site product page and the product preview using the simulator on the Order page are as close as possible to the reality, but may not give a perfect image of the product on offer, notably with respect to the colours.

Prices

The prices shown in the catalogue are in Euros and include all taxes, with VAT at the rate applicable on the date of delivery; any change in rates may be reflected in the price of the products or services. NEYRET Rubans reserves the right to change its prices at any time, on the understanding that the sole price applicable to the purchaser is the price shown in the catalogue on the date the order is placed. The prices shown include all the order administration, transport and delivery costs provided delivery is to the areas shown below.

Geographical area

On-line sale of products and services presented on the site is reserved for purchasers living in european union for deliveries to these geographical areas.

Orders

Any person wishing to purchase a product or service must without fail: – fill out the identification form in which all the details requested must be given – check the contents of the basket before validating the order – make the corresponding payment under the conditions laid down; – confirm the order and payment. Confirmation of the order represents acceptance of these conditions, acknowledgement that they are fully understood, and the undertaking not to invoke the purchaser's own purchase or any other conditions. The information supplied plus the confirmation recorded will be valid proof of the transaction. Confirmation is fully equivalent to signature and acceptance of the operations carried out. The seller will confirm acceptance of the order recorded by sending an invoice by e-mail.

Cancellation

Non-professional private purchasers have the right to cancel their orders within seven days after delivery, returning the product to the seller for exchange or refund without penalty, apart from the cost of returning the goods.

Methods of payment

The total cost is due at the time of ordering Payments shall be made by banker's card; they shall take place by means of the SOGENACTIF secure system (subsidiary of the Société Générale group) which uses the SSL protocol (Secure Socket Layer) in such a manner that the data transmitted are encoded by software without any possibility for a third party being able to read them during transmission on the network. The purchaser's account will be debited only when the available products or services are shipped. On request from the purchaser, a paper invoice will be sent detailing the VAT.

Deliveries

Deliveries are made to the address shown on the order form, and which may only be within the agreed geographical area.
The products will be sent 2 working days after your order confirmation.
Once the products have left the premises of NEYRET Rubans they are transported at the purchaser's risk.In the event of damage during transport, reservations with details of the reason must be made to the carrier within 3 days after delivery. The delivery lead times are given as an indication only; if they exceed thirty days starting on the date of order, the sales contract may be cancelled and the purchaser refunded.

Warranty

All products supplied by the seller are covered by the legal guarantee laid down by articles 1641 and those following in the French Civil Code. In case of non-compliance of a product sold, it may be returned to the seller who will take it back in return for an exchange or refund. All complaints, requests for exchange or refund must be made by surface mail within 30 days after the date of delivery, to the following address:
TISSMARQUES
Z.A. Côte Thiollière
BP277
42014 SAINT ETIENNE Cedex1

Responsibilities

In an on-line sales process, the seller is bound only to supply the means; its responsibility cannot be engaged for any damage resulting from use of the Internet, such as loss of data, intrusion, virus, breaks in service, or other involuntary problems.

Intellectual property rights

All the elements on the www.tissmarques.com site are and remain the exclusive intellectual property of NEYRET Rubans. No-one is authorised to reproduce, make use of, redistribute or use under any title whatsoever, any elements of the site, even partial, whether these concern the software, visuals or sound. Links whether simple or by hypertext are strictly prohibited without express agreement in writing from NEYRET Rubans

Personal data

In accordance with the law relating to information technology, files and civil liberties dated 6 January 1978, personal data concerning the purchasers may be the subject of computerised processing. NEYRET Rubans reserves the right to collect data concerning the purchasers, including the use of cookies, and, if it so wishes, to sent the data collected to commercial partners. Purchasers can oppose the disclosure of their details by saying so to NEYRET Rubans. Similarly users have the right to access and correct the data concerning them, in accordance with the law dated 6 January 1978. The purchaser may also receive offers from NEYRET Rubans: if the purchaser no longer wishes to receive these offers, he/she may at any time indicate this by sending a letter to the address indicated above. This computerised data processing, including management of e-mail addresses of site users, was the subject of a declaration to the CNIL (French Data Protection Authority) on 08/10/2008, registered under the number 1321796.

Archiving – Proof

NEYRET Rubans shall archive the order forms and invoices on reliable and durable media to create a true and faithful copy in accordance with the requirements of article 1348 of the French Civil Code. The data files held by NEYRET Rubans shall be considered by the parties to be proof of the communications, orders, payments and transactions made between the parties.

Settlement of claims

These on-line sales conditions are covered by French law. In the event of any dispute, the customer shall first apply to NEYRET Rubans to obtain an amicable settlement. Failing this, the French courts are sole competent to rule.